Privacy Policy

Agent14 Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our help desk and support ticket management platform.

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information (company name, address)
• Account credentials (username, password)
• Payment information (processed through secure third-party payment processors)
• Support ticket content and communications

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs)
• Cookies and similar tracking technologies

We use the information we collect for various purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage trends and preferences
• To detect, prevent, and address technical issues and security threats
• To personalize your experience and deliver targeted content
• To comply with legal obligations

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent at any time

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how visitors use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your visit across websites (with your consent)

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.